Return
A customer who is a Consumer, or to whom the laws applicable to Consumers apply, has the right to withdraw from the contract of sale within fourteen 14 calendar days from the date of delivery of the Products without stating a reason and without incurring costs, except for the costs specified in Section. 12.6 of the Regulations.
To return a product:
- Secure the product and place it in the carton along with the printed and signed return form (download here). Remember to seal and protect the carton from damage on the go.
- Send the package to the following address: Orivene Sp. z o. o., 11 Forest Street, 83-041 Zulawka with the note “RETURN”.
- You will receive a refund no later than 14 days from the date we receive the package.
Before you make a return, read the full return policy described in the store’s Terms and Conditions.
Complaint
In order to file a complaint, you must submit a letter of complaint:
- using the contact form under the Contact Us tab
- In writing to the address: Orivene Sp. z o. o., 11 Forest Street, 83-041 Zulawka.
It is worth including in the complaint:
- Information and circumstances regarding the subject of the complaint, including the type and date of the defect,
- The expected way of resolving the issue – such as repair, replacement, price reduction or withdrawal from the contract,
- Contact information, such as phone number, email address and bank account number – this will allow the complaint to be processed more efficiently.
Before filing a complaint, read the full rules for filing a complaint described in the Rules of the store.
