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Store Regulations

Terms and Conditions of the Online Store

  1. General provisions
    1. The online store available at the Internet address orivene.pl (hereinafter referred to as “Online Store,Orivene Store”) is operated by Orivene Sp. z o.o. with its registered office in Warsaw (ul. Piaseczyńska 59/7, 00-765 Warsaw); entered in the Register of Entrepreneurs of the National Court Register under the number KRS 0001103430, NIP 5214067990, REGON 528501785.
    2. These Regulations (hereinafter “Regulations“) define the rules for the use of the Store, the conditions for placing orders for products offered in the Online Store, order processing procedures, available payment methods, the Customer’s rights regarding order cancellation and withdrawal from the contract, as well as the manner of filing and processing complaints.
    3. These Regulations are addressed to both consumers and businesses using the Online Store, unless specific provisions clearly indicate that they apply only to one of these groups – consumers or businesses.
    4. The Administrator of personal data processed within the framework of the operation of the Online Store, in connection with the implementation of these Terms and Conditions, is the Seller. The rules of processing personal data by the Administrator are described in detail in the Privacy Policy, which specifies, among other things, the legal basis, purposes and duration of data processing, the rights of data subjects, as well as information on the use of cookies and analytical tools in the Online Store. Use of the Store, including making purchases, is voluntary. Also, the provision of personal data by the Customer or Service Recipient using the Online Store is voluntary – except as specified in the Privacy Policy, such as the need to conclude a contract or fulfill obligations under the law.
    5. The Seller informs that due to the public nature of the Internet and the use of electronically provided services, there is a risk of unauthorized access to Customers’ data and its modification by third parties. Therefore, Customers should use appropriate technical safeguards to reduce the risk of such incidents – in particular, it is recommended to use up-to-date anti-virus software and tools to protect identity on the network.
    6. The Online Store, to the fullest extent permitted by applicable law, is not responsible for disruptions in the operation of the service, including interruptions in availability, resulting in particular from force majeure, unauthorized interference by third parties or incompatibility of the Store with the technical infrastructure used by the Customer.
    7. Customers may access these Terms and Conditions at any time via the link provided on the home page of the orivene.pl Online Store under the “Terms and Conditions” tab.
    8. All rights to the Online Store, including property copyrights, intellectual property rights to its name, its Internet domain, the Online Store’s website, as well as to the templates, forms, logos posted on the Online Store’s website, belong to the Seller, and the use of these rights may be carried out only in the manner specified and in accordance with the Regulations and with the consent of the Seller expressed in writing.
  2. Definitions
    1. Customer, Service Recipient
      1. a natural person with full legal capacity, and in cases provided by generally applicable laws, also a natural person with limited legal capacity, who has concluded or intends to conclude a Sales Agreement with the Seller.
      2. a legal person or an organizational unit without legal personality, to which the law grants legal capacity, who has concluded or intends to conclude a Sales Agreement with the Seller.
    2. Seller; Service Provider – Orivene Sp. z o. o. with its registered office in Warsaw (address: ul. Piaseczyńska 59/7, 00-765 Warsaw); entered in the Register of Entrepreneurs of the National Court Register under the KRS number 0001103430, NIP 5214067990, REGON 528501785, email: konakt@orivene.pl.
    3. Customer; Customer’s Account – an electronic service provided by the Service Provider that allows the creation of a customer account in the Online Store, through which the Customer; Customer gains access to, among other things, his/her Order history and data.
    4. Online Store – the Service Provider’s online store available at the following web address: orivene.pl
    5. Product – a movable item available in the Online Store that is or is to be the subject of a Sales Agreement between the Customer and the Seller.
    6. Order Form – Electronic Service, an interactive form available on the Online Store that allows you to place an Order, in particular by adding Products to an electronic shopping cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
    7. Order – the Customer’s declaration of will submitted via the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.
    8. Sales contract – a contract of sale of a Product concluded remotely between the Customer and the Seller through the Online Store.
    9. Regulations – these regulations of the Online Store.
    10. Privacy Policy – a document detailing the principles of processing Customer data, including information on the use of so-called cookies and analytical tools in the Online Store,
    11. Civil Code – the Act of April 23, 1964, Civil Code (Journal of Laws 2024, item 1061, as amended).
    12. Consumer Rights Act – the Act of May 30, 2014 on consumer rights (Journal of Laws 2024, item 1796, as amended).
    13. Newsletter – an electronic distribution service provided by the Service Provider via e-mail, which enables all Service Recipients using it to automatically receive from the Service Provider the cyclical content of successive editions of the newsletter containing information about Products, news and promotions in the Online Store.
    14. Electronic service – a service provided electronically by the Service Provider to the Customer through the Online Store.
    15. Business day – one day from Monday to Friday excluding public holidays.
  3. Methods of payment for the Sales Agreement
    1. Available forms of payment:
      1. Mobile payments: Google Pay and Apple Pay allowing payments via smartphones.
      2. Deferred Payments (PayPo): enabling you to buy now and pay later.
      3. BLIK: BLIK payments are supported in PLN currency.
      4. Quick Transfers (Pay-By-Link): enabling quick transfers to most banks in Poland.
      5. Payment cards: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro.
    2. The online payment service provider for card payments is Autopay S.A.
    3. In order for the Online Store to process an order, the Customer is required to pay for the order immediately after completing the Order Form on the Online Store website and pressing the appropriate box redirecting to the selected payment method. Otherwise, the order will be automatically canceled.
    4. Order processing time is calculated from the moment of positive payment authorization.
    5. The seller shall refund the payment using the same method of payment used by the consumer, unless the consumer has expressly agreed to a different method of refund that does not incur any costs for him.
    6. The Buyer, no later than at the time of placing the Order, is obliged to read and accept the Terms and Conditions.
  4. Customer registration and user account of the Online Store
    1. Customer; Service Recipient has the opportunity to register with the Online Store by creating a User Account. Registration is not mandatory to place an Order, however, access to certain promotions, gift certificates or participation in contests may be reserved only for registered users with an Account. In order to create an Account, you must register on orivene.co.uk, following the instructions provided there. The condition for creating an Account is acceptance of these Terms and Conditions.
    2. In order to register and create an Account, it is necessary for the Customer to complete all required fields of the registration form.
    3. The Seller does not verify whether the published reviews are from Consumers who have used or purchased the product – as long as the Seller will allow access to the product reviews issued by Consumers.
  5. Electronic Services in the Online Store:
    1. The following Electronic Services are available on the Online Store: Customer Account; Service Recipient, Order Form, Newsletter:
      1. Customer Account; Customer is an electronic service available after registration with the Online Store. It enables the creation and maintenance of an Account, within which the Customer can view the history of Orders, as well as modify the data provided during registration. The Client has the right to cancel this service at any time by sending an appropriate statement to the e-mail address or mailing address of the Seller (Service Provider). The Seller (Service Provider) reserves the right to terminate this electronic service in case of violation by the Client of the provisions of the Terms and Conditions, rules of social coexistence, good morals, laws or violation of the interests of the Seller, the Online Store or third parties. Termination shall be effected by sending an appropriate notice to the e-mail address assigned to the Customer’s Account. Termination of the contract for the provision of this service shall result in deletion of the Account within 14 days from the date of delivery of the notice to the other party.
      2. Order Form – the use of the Order Form begins when the Customer adds the first Product to the electronic shopping cart in the Online Store. Placing an Order follows two consecutive steps: (1) filling out the Order Form on the Online Store website, and (2) clicking the appropriate button that takes you to the selected payment method for the Order. In the Order Form, the Customer must provide the following data: name and surname or company name, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number and details of the Sales Contract: Product(s), quantity of Product(s), place and method of delivery, method of payment. Customers who are not consumers are also required to provide their company name and Tax Identification Number. The Order Form Electronic Service is provided free of charge, is a one-time service and ends when the Order is placed or if the Customer stops using the Form earlier.
      3. Newsletter – Customer may agree to receive Newsletter. The Newsletter is sent only to Customers who have ordered the Newsletter by signing up for it on the orivene.pl website, providing their e-mail address, and have agreed to receive commercial information at the e-mail address (e-mail address) provided, within the meaning of the Act of July 18, 2002 on electronic service provision (Journal of Laws of 2002, No. 144, item 1204, as amended). Within the Newsletter service, information in the form of an electronic letter (e-mail) is sent via e-mail to the electronic mail address (e-mail address) provided by the Client. The Newsletter contains, in particular, information about the Seller’s product offer, new offers, current promotions, contests and other marketing information. The newsletter is sent free of charge. The Customer may at any time, without giving any reason and without incurring costs, change the indicated electronic mail address (e-mail address), to which the Newsletter is sent, or resign from the Newsletter, by pressing the Newsletter link located in the footer of each Newsletter, entering his/her electronic mail address (e-mail address) in the appropriate field, and then selecting the “Unsubscribe” button.
  6. Technical requirements
    1. The use of the Online Store requires that the terminal equipment and communication system used by the Customer meet the following minimum technical requirements:
      1. Having a computer or other device with access to the Internet;
      2. having a web browser of choice in the proposed version or newer with Java Script, cookies and Local Storage technology enabled;
      3. having an active electronic mail (e-mail) account;
  7. Rules for the use of Orivene online store by Customers and Service Recipients.
    1. In order to conclude a Sales Contract through the Online Store, one should visit the website orivene.pl, then make a selection of Products and follow the indications, information and messages provided on the aforementioned website of the Store.
    2. The information posted on the website of the Online Store is not a commercial offer within the meaning of the Civil Code, but should be treated as an invitation to the Customers to submit a proposal to conclude a Sales Agreement. Placing an Order by the Customer constitutes an offer to conclude a Sales Agreement, including the Products indicated in the Order, addressed to the Seller.
    3. Customer; Service Recipient may place an Order after free registration in the Online Store, or without registration. Registration results in the creation of a Customer; Service Recipient Account, which allows the use of the Online Store after logging in.
    4. Registration of a Customer; Service Recipient’s account consists in correct completion of the form in the Online Store. Upon correct completion of the form, the Customer; Service Recipient will receive a notification to the indicated e-mail address about the creation of the account. During the registration process, the Customer; Service Recipient is required to read the Terms and Conditions and Privacy Policy. Registration of the Customer; Service Recipient in the Online Store is not a prerequisite for placing an order.
    5. The Customer’s choice of ordered Products is made by adding them to the Basket.
    6. All Products available on the Online Store are original, brand new (free of defects) and in compliance with applicable regulations, standards and requirements.
    7. When placing an Order, the Customer has the possibility to modify the data entered and the selection of Products made, including cancelling the Order being prepared. In order to do so, it is necessary to follow the messages displayed to the Customer and the information provided on the website of the Online Store.
    8. After the Customer using the Online Store has provided all necessary data and information, a summary of the Order will be displayed. The Order summary will contain information regarding: the subject of the Order, i.e. the Products selected by the Customer, the unit and total gross price of the ordered Products or services, including delivery costs and any additional costs, if any, when such are charged, the selected method of payment for the Order, the selected method of delivery;
    9. Before placing an Order, the Customer is obliged to obligatorily accept the content of the Terms and Conditions, provide personal data marked as mandatory.
    10. Acceptance of the Terms and Conditions is voluntary, but it is also a prerequisite for placing an Order and concluding a Sales Contract through the Online Store.
    11. Placing an Order by the Customer by sending an Order electronically through the Online Store constitutes a statement of intent to conclude a Sales Contract with the Seller, the content of which is governed by the provisions of these Regulations.
    12. Once the Order is placed, the Customer will receive an email to the email address provided by the Customer marked “Order Confirmation”, which confirms the placement of the Order. Each Order will have its own individual identification number, which will be indicated in the content of the said email.
    13. The contract is considered to be concluded after the order is placed and an email is sent confirming this fact and containing an individual Order number.
    14. The contract of sale is concluded in the Polish language, with the content in accordance with the Regulations and the provisions of the Polish common law.
    15. The Seller reserves the right to cancel the Order if the Customer fails to pay the total price for the ordered Products within five 5 working days from its placement. The date of payment for the Products shall be considered the date on which the amount due is credited to the Seller’s bank account. If the Seller cancels the Order, the amount paid in part shall be refunded to the bank account indicated by the Customer.
    16. The Seller has the right to determine the maximum number of pieces of a specific Product or a generic group of Products covered by a single order, as well as the right to refuse an order and cancel it in case of a lack of Products regardless of the reasons for which the Product is unavailable, of which the Customer will be informed by an email message. In case of cancellation of the Order by the Seller, the amount paid shall be refunded to the bank account indicated by the Customer.
    17. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places and pays for the Order using the Order Form.
    18. Electronic orders can be placed 24 hours a day throughout the year. Orders placed on Saturdays, Sundays and holidays will be processed from the morning of the next business day.
    19. It is permissible to temporarily suspend the operation of the Online Store for the purpose of performing maintenance, development and modernization work.
    20. In the event that it is not possible to fulfill part of the Order, the Online Store may offer the Customer:
      1. Cancellation of the Order in its entirety (if the Customer chooses this option, the Online Store will be relieved of its obligation to process the Order);
      2. Cancellation of the Order in the part in which fulfillment is not possible within the prescribed period (if the Customer chooses this option, the Order will be fulfilled in part, whereby the Store will be released from the obligation to fulfill it to the remaining extent);
      3. Realization of the substitute benefit, which will be confirmed with the Customer. The order on the basis of the substitute benefit, once approved by the Customer, will be treated as final;
      4. Splitting of the Order and setting a new completion date for that part of the Order, the completion of which is not possible within the originally set deadline (if the Customer chooses this option, the shipment of the Products comprising the Order will be made in several separate shipments, and the Customer will incur additional costs associated with splitting the Order into several shipments).
    21. If the Online Store is out of stock of the ordered product or if it is not possible to fulfill the Customer’s order for other reasons, the Online Store will inform the Customer by sending information to the email address provided during registration within 7 (seven) days counting from the date of conclusion of the Sales Agreement.
    22. If the payment for the subject of the Order, which could not be fulfilled in whole or in part, was made in advance, the Online Store will refund the Customer the amount paid (or the difference) within 14 (fourteen) days from the date of sending the information, according to the rules indicated in Section 3 of these Regulations. In justified cases, it is permissible for the settlement between the Seller and the Customer to also take place through payments made to the bank account of the Seller or the Customer, respectively.
    23. The Online Store reserves the right to change prices of goods in the Store, to introduce new ones for sale, to carry out and cancel promotional actions, or to introduce changes in them in accordance with the provisions of the Civil Code and other applicable laws, while such changes do not affect the rights of persons who have concluded Sales Agreements for products offered by the Online Store before the aforementioned changes were made, or the rights of persons entitled to take advantage of a given promotion, in accordance with its rules and during its duration.
    24. The customer using the Online Store, is obliged to:
    25. use of the Online Store and all its functions, including forms in accordance with applicable laws and the provisions of these Regulations,
    26. not to transmit, send and deliver content of an unlawful nature or contrary to the principles of social intercourse and good morals, bearing in mind respect for the personal property of the Seller and third parties, as well as copyright and any other intellectual property rights,
    27. Use of the Online Store in a manner that does not interfere with its operation,
    28. entering data in the Online Store that is consistent with the facts, not misleading or infringing on the rights of third parties;
  8. The cost, methods and conditions and time of delivery of the Product
    1. Delivery shall be made by courier or parcel service to the address or collection point indicated by the Customer when placing the Order. The Seller undertakes to provide the Customer with Products free from defects.
    2. Delivery is available on the territory of the Republic of Poland and to selected countries indicated in the “Forms and costs of delivery” tab of the Store. The available delivery methods may depend on the method of payment or the Product selected by the Customer.
    3. Delivery of the Product to the Customer is chargeable, unless the Terms and Conditions of the Promotion or the Sales Contract stipulate otherwise. The currently available methods and costs of delivery of the Product are indicated to the Customer in the “Forms and Costs of Delivery” tab in the Store and each time in the Shopping Cart, including at the moment of expressing the Customer’s will to be bound by the Sales Agreement.
    4. The waiting time for the Customer to receive the Product (delivery time) consists of the time for preparing the Order for shipment and the time for delivery of the Product by the carrier.
    5. The time limit for delivery of the Product to the Customer is up to 14 Business Days, unless a shorter time limit is specified in the description of the Product in question or in the course of placing the Order.
    6. The time of preparation of the Order for shipment by the Seller is each time presented on the sub-page of the Product in question and is calculated from the day (the beginning of the delivery period):
      1. crediting the Seller’s bank account or checking account – if the Customer chooses to pay by bank transfer, electronic payment or payment card;
      2. To conclude a Sales Agreement – in case the Customer chooses cash on delivery payment method.
    7. By the time indicated in para. 6. the time of delivery of the Product by the given carrier should be added, which depends on the form of delivery chosen by the Customer and is presented each time in the tab Delivery methods and costs in the Online Store.
    8. In case of normal and proper functioning of the courier delivery market, the Product delivery period for domestic shipments is up to 14 Business Days from the date of crediting the Seller’s bank account, while for foreign shipments it is up to 30 Business Days from the date of crediting the Seller’s bank account. During the pre-holiday and holiday periods, the delivery period for shipments may be extended. In the case of “pre-order” orders and orders organized as part of promotional campaigns, separate delivery deadlines apply, determined individually by the Seller on the website of the Online Store in specific cases.
    9. If the Customer provides erroneous or inaccurate data, including, in particular, an erroneous or inaccurate address, the Store shall not be liable for non-delivery or delay in delivery of the Order item to the fullest extent permitted by law. If it is agreed between the Seller and the Customer to reship the Product by the Seller, the Customer shall bear the cost of reshipment.
    10. The Online Store provides the Customer with a method of delivery of the Product via courier or parcel service and other collection points. When receiving a parcel delivered by courier, the Customer is obliged to examine the delivered parcel in the presence of an employee of the courier company. If any defect or damage to the shipment is found, the Client is obliged to draw up, together with the courier, a damage report in two identical copies signed by the Customer and the courier.
    11. Products offered by the Store, especially those containing collagen, are sensitive to high temperatures and sunlight. Therefore, it is recommended to choose such a method of delivery that provides adequate storage and transportation conditions, especially during the warm months, i.e. from June to September.
    12. The Seller informs that the choice of delivery to a parcel machine located in a place exposed to direct sunlight and high temperature (e.g., uncovered, sunny places) may result in degradation of active ingredients, including collagen, which may lead to partial loss of product properties. If the customer chooses this method of delivery, despite the message suggesting the choice of another method, the Seller is not responsible for the quality of the product after receipt. Complaints about the deterioration of the product quality resulting from the wrong method of delivery during the summer period may be considered unfounded.
    13. The customer is responsible for making an informed choice of delivery method, taking into account the nature and requirements of the purchased product.
  9. Prohibition on providing unlawful content by the Customer
    1. The Client is obliged to use the Online Shop in a manner consistent with the law and morality, taking into account respect for personal rights and copyrights and intellectual property rights of the Service Provider and third parties. The Client is obliged to enter data in accordance with the facts. The Client is obliged to prohibit the provision of unlawful content and use of the Online Shop or the Seller’s website in a manner contrary to the law, morality or violating the personal rights of third parties.
  10. Complaint procedure regarding Electronic Services
    1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure, which is indicated in point. 10 of the Terms and Conditions), the Customer may submit in particular via the contact form available in the Online Store under the “Contact” tab or in writing to the address: Orivene Sp. z o.o., 11 Leśna St., 83-041 Żuławka.
    2. A complaint regarding the Newsletter service or other services provided electronically should include, in particular: description of the matter to which the complaint relates, the electronic mail address (e-mail address) provided during the registration of the Customer’s account or in the Order Form, and the current electronic mail address (e-mail address) or mailing address to which a response to the complaint is to be sent, if the Customer wishes to receive a response to the complaint by mail or e-mail to an address that is different from the electronic mail address (e-mail address) provided during the registration of the Customer’s account or in the Order Form, as well as the Customer’s preferred method of informing about the manner of processing the complaint. Consideration of the complaint and response about the manner of its consideration will be made immediately, no later than within 14 days from the date of filing the complaint. The Customer will be informed about the manner of processing the complaint in accordance with the data indicated in the complaint submission.
  11. Product Complaint
    1. The Seller is obliged to provide the Customer with a Product without defects.
    2. The basis and scope of the Seller’s liability to the Customer if the sold Product has a physical or legal defect (liability for non-compliance of the goods with the contract) are defined by generally applicable laws, in particular the Consumer Rights Act.
    3. A complaint may be submitted by the Customer, among others: via the contact form available in the Online Store in the “Contact Us” tab; in writing to the address: Orivene Sp. z o.o., 11 Forest Street, 83-041 Żuławka.
    4. It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect; (2) a request for a method of bringing the Product into conformity with the Sales Agreement or a statement of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant – this will facilitate and accelerate the processing of the complaint by the Seller. The requirements specified in the preceding sentence are in the form of a recommendation only and do not affect the effectiveness of complaints submitted with the omission of the recommended description of the complaint.
    5. If the Product is not in conformity with the contract, the Customer may demand its repair or replacement.
    6. The Seller will respond to the Customer’s complaint immediately, no later than within 14 calendar days from the date of its submission.
    7. In a situation where the lack of conformity of the goods with the contract continues, despite the repair or replacement of the Product, the Customer may submit a statement of price reduction or withdraw from the contract. The same entitlement is available to the Customer if the lack of conformity of the goods with the contract is so significant that it justifies a reduction in price or withdrawal from the contract without first exercising the right to replace the product.
    8. Reimbursement of amounts due, in the case of a situation described in Section 10.7, shall be made in a manner analogous to the method of payment chosen by the Client, within 14 days from the date of receipt of the Client’s statement of price reduction or from the date of receipt of the goods or proof of their return in the situation of withdrawal from the Contract by the Client. In justified cases, it is permissible for settlement between the Seller and the Customer to also take place through payments made to the bank account of the Seller or the Customer, respectively.
    9. If the buyer is not a consumer, warranty liability is excluded.
    10. Liability under the warranty is also excluded in the case of an individual who enters into a contract directly related to his business activity, when it is clear from the content of the contract that it does not have a professional character for this person, arising in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
  12. Out-of-court ways of dealing with complaints and claims and rules of access to these procedures
    1. Detailed information on the possibility for a customer who is a consumer to use out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures, is available on the website of the Office of Competition and Consumer Protection at: https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php
    2. There is also a contact point at the President of the Office of Competition and Consumer Protection (telephone: 22 55 60 333, email: adr@uokik.gov.pl or written address: Pl. Powstańców Warszawy 1, 00-030 Warsaw.), whose task is, among other things, to provide assistance to consumers in matters concerning out-of-court settlement of consumer disputes.
    3. The consumer has the following examples of out-of-court means of dealing with complaints and claims: (1) a request for dispute resolution to a permanent amicable consumer court (for more information, see: http://www.spsk.wiih.org.pl/); (2) a request for out-of-court dispute resolution to a provincial inspector of the Commercial Inspection (for more information, see the website of the inspector with jurisdiction over the Seller’s place of business); and (3) assistance from a county (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Consumer Federation, the Association of Polish Consumers). Advice is provided, among other things, by e-mail at porady@dlakonsumentow.pl and at the consumer hotline number 801 440 220 (hotline open on Business Days, 8:00-18:00, call charge according to the operator’s tariff).
    4. A platform for online dispute resolution between consumers and businesses at the EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and businesses seeking out-of-court resolution of disputes regarding contractual obligations arising from an online sales contract or service contract (for more information, visit the platform itself or the Office of Competition and Consumer Protection’s website address: https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php).
  13. Consumer’s right to withdraw from the Sales Contract
    1. A consumer who has entered into a distance or off-premises contract has the right to withdraw from the contract without giving any reason within 14 calendar days and without incurring costs, except for the costs specified in Section. 12.6 of the Regulations. This deadline is met if the statement of withdrawal is sent before its expiration. The consumer may submit a statement of withdrawal from the Sales Agreement using the model form provided by the Seller on the Shop’s website. The statement of withdrawal can be sent via the contact form available on the Online Store in the “Contact Us” tab or in writing to the address: Orivene Sp. z o.o., ul. Leśna 11, 83-041 Żuławka.
    2. The period for withdrawal from the Sales Agreement begins:
      1. for an agreement in the performance of which the Seller delivers the Product, being obliged to transfer its ownership (e.g. Sales Agreement) – from taking possession of the Product by the consumer or a third party indicated by him/her other than the carrier, and in the case of an agreement which: (1) involves multiple Products that are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part, or (2) involves the regular delivery of Products for a fixed period – from taking possession of the first Product;
      2. For other contracts – from the date of the agreement.
    3. In the event of withdrawal from a Distance Sales Agreement, the contract is considered not concluded.
    4. The Consumer is obliged to immediately, no later than within 14 calendar days from the date of withdrawal from the Sales Agreement, return the Product to the Seller to the address of the company operating the Online Store or other address indicated by the Seller, or give it to a person authorized by the Seller to collect it, unless the Seller offered to collect the Product himself. To meet the deadline it is sufficient to return the Product before its expiration.
    5. The Seller is obliged to return the payment made by the consumer for the Product to the consumer immediately, no later than within 14 calendar days from the date of receipt of the Product back or delivery of proof of delivery by the consumer to the Seller. The Seller shall refund the payment using the same method of payment used by the consumer, unless the consumer has expressly agreed to a different method of refund that does not incur any costs for him.
    6. The consumer shall bear all costs associated with the delivery and return of the Product.
    7. The consumer shall be liable for any diminution in the value of the Product resulting from use beyond what is necessary to ascertain the nature, characteristics and functioning of the Product.
    8. The right of withdrawal from a contract concluded at a distance does not apply to consumers with respect to contracts:
      1. for the provision of services, if the Seller has performed the service in full with the express consent of the consumer, who was informed before the performance, that after the performance by the Seller will lose the right to withdraw from the contract;
      2. in which the price or remuneration depends on fluctuations in the financial market, over which the Seller does not control, and which may occur before the deadline for withdrawal;
      3. in which the object of performance is a non-refabricated product, manufactured to the consumer’s specifications or serving to meet his individualized needs;
      4. in which the subject of performance is a product that is perishable or has a short shelf life;
      5. in which the subject of the service is a Product delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery;
      6. in which the object of performance is Products, which after delivery, due to their nature, become inseparable from other things.
    9. The provisions relating to the consumer contained in points 12.1 – 12.8 of these Regulations, shall apply to an individual who enters into an agreement directly related to his/her business activity, when it is clear from the content of the agreement that it does not have a professional character for that person, arising in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
  14. Product reviews
    1. Customer; Service Recipient has the opportunity to evaluate the Products. Making an evaluation is voluntary and free of charge.
    2. The Client; Service Recipient represents that he/she consents to other Clients and the Service Provider viewing the Content and authorizes the Service Provider to use the Content in accordance with the provisions of these Terms and Conditions.
    3. The rating is expressed in the form of stars from 1 to 5 (where 1 is the lowest rating and 5 is the highest) and a verbal statement.
    4. The assessments are stored by the Seller.
    5. Ratings are presented publicly by the Seller on the Online Store website, with the proviso that ratings given by Customers; Service Recipients who have made a purchase on the Online Store will be marked as “verified”.
    6. The seller does not verify the merits of the product evaluations made. The buyer solely and alone is responsible for the statement made in the ratings. The Seller is entitled to block ratings in whole or in part under the terms of the law and these Regulations.
    7. It is unacceptable to post content that contains information that is false, misleading, vulgar, aggressive, offensive or clearly considered to be against good manners. It is also unacceptable to place content of an unlawful nature, violating the rights of third parties or constituting an act of unfair competition.
    8. Customer; Service Recipient agrees not to post content that contains links to external websites, of a promotional or advertising nature, or that contains personal information of third parties. It is also prohibited to post content of an unlawful nature, in particular, constituting an act of unfair competition, etc.
    9. The customer is responsible for the statements he posts, in particular, he is responsible for violating the rights or property of third parties.
    10. The awarded star rating is included in the overall rating of the Online Store and the Product.
    11. Product evaluation does not express the views of the Service Provider.
    12. The Seller, in case of doubts that the author of the opinion is actually a Customer, is entitled to request information from the author of the opinion confirming the actual purchase/use of the Product
  15. Amendment of the Regulations
    1. The Service Provider reserves the right to make changes to the Terms and Conditions for important reasons, in particular changes in the law or changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions. All Orders accepted by the Seller for execution before the effective date of the new Regulations are executed on the basis of the Regulations that were in effect at the time the Customer placed the Order.
    2. If continuous contracts are concluded under these Regulations, the amended Regulations are binding on the Client if the requirements of Articles 384 and 384[1] of the Civil Code have been met, i.e. the Client has been properly notified of the changes and has not terminated the contract within 14 calendar days from the date of notification. In the event that an amendment to the Terms and Conditions would result in the introduction of any new fees or an increase in current fees, the Service Recipient who is a consumer has the right to withdraw from the contract.
    3. In the case of conclusion of contracts of a different nature than continuous contracts on the basis of these Regulations, the amendments to the Regulations will not in any way affect the acquired rights of Customers who are consumers before the effective date of the amendments to the Regulations, in particular, the amendments to the Regulations will not affect Orders already placed or placed and Sales Agreements concluded, executed or performed.
  16. Discount codes
    1. Discount codes for the Online Store do not combine with other currently ongoing promotions, special offers and sales.
  17. Loyalty points
    1. The customer, after creating an Account in the Online Store, receives loyalty points after each purchase.
    2. Loyalty points are calculated as follows:
      1. Each zloty spent is converted into one point (1 PLN = 1 point).
      2. Collected points can be exchanged for a discount in zloty terms (100 points = PLN 2 discount).
      3. The customer can exchange points when finalizing the order, reducing the amount to be paid.
      4. Points are calculated on the value of the actual payment made for the Order (after discounts) excluding delivery costs.
    3. The points awarded to the Customer are recorded and credited to the Account. After logging into the Account in the Online Store, it is possible to check the number of points currently held.
      1. The term of validity of the points is 360 days counted from the moment they are obtained.
      2. Points collected by the Customer are assigned to his Account and cannot be transferred to another Customer.
  18. Final provisions
    1. Sales contracts made through the Online Store are concluded in the Polish language.
    2. The content of these Terms and Conditions may be recorded by printing, saving to a medium or downloading at any time from the website of the Online Store.
    3. If the Customer or any other person or entity believes that the content published on the Web Store’s website violates their rights, personal rights or good morals, they may notify the Seller of the potential violation. The Seller notified of a potential violation, shall take immediate action to clarify the matter and, if necessary, remove the content causing the violation from the website.
    4. In case a dispute arises on the basis of the concluded Sales Agreement, the parties will seek to resolve the matter amicably. The governing law for the resolution of any disputes arising under these Terms and Conditions shall be Polish law.
    5. Matters not covered by these Regulations shall be governed by generally applicable laws, in particular the Civil Code, the Act of July 18, 2002 on the provision of electronic services (Journal of Laws of 2020, item 344, as amended), as well as the Act on Consumer Rights.
    6. These Regulations are effective as of 19.05.2025.